Product Warranty Information
At PUL Products, LLC, we stand behind the quality and performance of our in-floor cleaning systems. Our warranty coverage is designed to provide peace of mind and ensure long-term satisfaction with your investment.
Limited Warranty Coverage
In-Floor System Warranty
PUL Products, LLC warrants the following components of the Conekt™ and Klean™ In-Floor Systems to the original homeowner only:
Plastic Assemblies: Five (5) Year Limited Warranty from the date of original installation.
Electronic Components: Three (3) Year Limited Warranty from the date of original installation.
PUL Jet Nozzles: Limited Lifetime Warranty to the original purchaser.
PUL Collekt LD1: Five (5) Year Limited Warranty from the date of original installation.
PUL Collekt LR1: Five (5) Year Limited Warranty from the date of original installation.
Important: This warranty is void if any non-approved manufacturer’s in-floor components are installed in conjunction with the Conekt™ or Klean™ systems.
Third-Party Products
Products distributed by PUL Products, LLC but not directly manufactured by us are covered solely by the original manufacturer’s warranty. PUL Products, LLC does not assume responsibility for warranty claims on third-party products.
99% Cleaning Performance Guarantee
We are committed to delivering exceptional performance. Our in-floor systems are backed by a 99% Cleaning Performance Guarantee, ensuring optimal cleanliness and efficiency when installed and maintained according to our specifications.
Warranty Limitations
This warranty does not cover:
Damage due to misuse, neglect, improper installation, or unauthorized modifications.
Normal wear and tear or cosmetic damage.
Labor, shipping, or service charges related to warranty claims.
How to Make a Warranty Claim
To initiate a warranty claim, please contact our customer service team with:
Proof of original purchase
Description of the issue
Photos or documentation, if applicable
Claims must be submitted within the applicable warranty period.